Wednesday, February 25, 2009
Dealing with the Emergency
Most companies don’t have to think about what to do if one of their airplanes crashes into the Hudson River. Based on the reaction of US Airways to Flight 1549, this is something that they’d “game -planned” out. The article in Business Week on their reaction to the crash and the “extreme customer service” is a lesson for all of us in how to take care of the customers first, and worry about every else later. Take a look at the article, US Airways: After the ‘Miracle on the Hudson’ and then think about your own company and how it might react if your plant burned down, if your product was involved in a recall, or other more dire situations. Think of the worst things that could happen to your business, and then create a real game plan of how you and the rest of your organization will react to that situation. Keep those plans fresh, and if appropriate, practice them just as US Airways did. And most importantly…if you’re the CEO of the organization…be a leader!